Questions about selling

Send us a few photographs of each piece, with any hallmarks or signatures, for a free valuation. Then choose how we see it: a free FedEx collection from your home, Royal Mail Special Delivery with the postage refunded, or an appointment in Mayfair or at our Braintree office. You are paid the same day after inspection, once you accept.

The same day, after inspection, once you accept our offer. Jewellery sent by post or collected by FedEx is inspected on arrival and paid for that day; at an appointment, it happens during your visit.

No. A great deal of jewellery comes to us without its box or papers, and we buy it all the same. A certificate, receipt or original box supports a piece, but none of them is needed to sell.

There is no obligation at any stage. If you decline our offer, we return your jewellery at our cost, insured.

Yes. Every parcel is insured up to £10,000 on its way to us. Use our free FedEx collection or Royal Mail Special Delivery, which are both tracked and signed for, and keep your tracking number until we confirm the parcel has arrived.

Anywhere in the UK, we collect free from your door by FedEx, or you can send your items by Royal Mail Special Delivery. To sell in person, book an appointment in Mayfair, London or at our Braintree office in Essex.

For gold and silver, tell us what the piece is and answer two quick questions, and we show an offer straight away. Every offer is subject to inspection: we confirm purity, weight and condition when your items arrive.

The instant offer is based on the details you enter. When your items arrive we test and check every piece. If anything differs we tell you exactly why before anything is paid, and if a piece deserves more as jewellery than as metal, we tell you that too.

Yes. We book and pay for the collection, and the parcel is insured on its way to us. Your label and packing slip are ready as soon as you book, and FedEx collects from your door.

Pack your items securely with the packing slip, take the parcel to a Post Office and send it by Special Delivery Guaranteed with enough compensation cover for its value. Keep the receipt; we refund the postage when we pay you.

For important pieces, consignment or auction can be an alternative to selling outright. Ask us and a specialist will advise which route suits the piece.

We buy from UK residents. We are glad to help with an opinion on items from abroad, but we cannot buy them because of the import process.