Send it by Royal Mail Special Delivery
Sent by Royal Mail Special Delivery·Special Delivery, keep your receipt, we refund the postagePost your parcel to
Unit 20B Lakes Industrial Park
Braintree
CM7 3RU
Royal Mail Special Delivery, from any Post Office. Keep your receipt.
Then send us your tracking number
Thank you, we have your tracking number
We will look out for your parcel and let you know as soon as it arrives.
Post your jewellery, watches or silver to us by Royal Mail Special Delivery and we refund the postage in full. Every parcel is covered by our own insurance on its way to us, so there is no need to buy extra cover. When it arrives we let you know, inspect it, and make you an offer. If you accept, you are paid the same day. If you decline, we return everything at our cost.
How it works
- Step 1
Get your free valuation
Send us a few photographs first, so you know what we expect to offer before anything is posted.
- Step 2
Pack it securely
Wrap each item well and place it in a small, sturdy box or padded envelope.
- Step 3
Post it by Royal Mail Special Delivery
Send it to Mozeris, Unit 20B, Lakes Industrial Park, Braintree CM7 3RU, and keep your receipt.
- Step 4
Send us your tracking number
Use the form on this page, or reply to our email, so we can look out for your parcel.
- Step 5
We inspect it and make you an offer
We let you know as soon as it arrives. Accept and you are paid the same day; decline and we return it at our cost.
Sent by Royal Mail Special Delivery
Special Delivery is Royal Mail's tracked, signed-for service, so you can follow your parcel from the post office counter to our door. Ask for Special Delivery Guaranteed at the counter and keep the receipt they give you: it has your tracking number on it, and it is what we use to refund your postage.
Your postage is refunded
We refund the cost of your Special Delivery postage in full. Keep your receipt, or a photograph of it, and send it to us with your tracking number. The refund is made whether or not you decide to sell.
What happens when it arrives
As soon as your parcel reaches us, we let you know. We inspect each item, confirm what we can offer, and send you the figure. There is no obligation. If you accept, we pay you the same day by bank transfer. If our offer differs from the estimate and you decide not to sell, we return everything to you at our cost, tracked and signed for.
Packing tips
- Wrap each piece separately in tissue or soft cloth, so nothing rubs or tangles.
- Put small items in a small box, then the box in a padded envelope or a slightly larger box.
- Fill any gaps so nothing moves when the parcel is shaken.
- Watches: wind the crown in, and wrap the bracelet or strap around the case.
- Silver: wrap each piece on its own, and keep loose parts such as finials and lids with their piece.
- Keep boxes, papers and certificates with your items, packed flat inside the parcel.
- Use plain packaging and do not write "jewellery", "gold" or "silver" on the outside.
- Seal the parcel with strong tape and write our address clearly.
What our clients say
From people who sold to us · Read all our Google reviews
Such a great company , very easy process in terms of showing the product, the they got back to me very quickly the next day and the process to send it off was great they received it very quickly and then sent my payment the same day .
Wonderful service, very helpful, extremely quick. Sold some old jewellery, a quick check & money transferred straight away couldn’t ask for more
Excellent customer service. Fair quote, easy process and prompt payment. Would use again.
First class service from beginning to end. Same day payment. Would highly recommend ..
Perfect transaction in selling my ring. Good comms, good price given. Would certainly recommend. Thank you.
Frequently asked questions
How do I send my items by Royal Mail?
Pack them securely, take the parcel to a post office and ask for Royal Mail Special Delivery Guaranteed. Send it to Mozeris, Unit 20B, Lakes Industrial Park, Braintree CM7 3RU, keep your receipt, and send us the tracking number.
Do you refund the postage?
Yes. We refund your Special Delivery postage in full. Keep your receipt, or a photograph of it, and send it to us with your tracking number. The refund is made whether or not you sell.
Is my parcel insured?
Yes. Every parcel is covered by our own insurance up to £10,000 from the moment you post it until it reaches us, so you do not need to buy extra cover. For items worth more, please tell us first and we will arrange the safest way to send them.
What if my parcel is lost?
Special Delivery is tracked and signed for, so we can both follow it. If a parcel ever went missing on its way to us, it is covered by our own insurance. Keep your receipt, as it holds the tracking number we need.
How do I tell you my tracking number?
Use the form on this page, or reply to our email with the number from your receipt. That lets us look out for your parcel and match it to your valuation.
What happens after it arrives?
We let you know it has arrived, inspect each item and send you our offer. There is no obligation. Accept and you are paid the same day; decline and we return everything at our cost.
Can I send items from outside the UK?
No. This service is for parcels posted within the UK only.
Should I get a valuation before I post anything?
Yes, we recommend it. Send a few photographs for a free valuation first, so you know what to expect before anything leaves your hands.